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Technical Support

Professional + fast responding
Customer-centric application support
Tailored service programs

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Application Support

Training Programs

Farsoon is dedicated to provide "Best in Class" professional support and training to our customers around the world. Featuring strong service, training, and application teams, Farsoon is prepared to assist our customers base in all areas of their additive manufacturing needs. We offer a variety of programs ranging from basic machine operation, maintenance to application training for achieving the best ROI for our customers.

Machine Service Solutions

Operated and managed by experienced AM field service engineers around the globe, our service team is dedicated to offer customers best-in-class support possible ensuring the ultimate performance of Farsoon system. With continuous investment in customer-centric machine service and support infrastructure, Farsoon has been growing its technician team to offer effective and local machine maintenance, inventories as well as the value-added service packages tailored for customers’ needs.

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  • Diverse Machine Care Options

    Farsoon is proud to offer different levels of service packages that best suit any customer’s needs: from site assessment, installation, acceptance tests, certification, spare parts, consumables, troubleshooting & repair to preventative maintenance. We are also happy to assist customers with support upgrades and specific needs past the warranty.

  • Tailored Services Available

    With many years working with world-class manufacturers, service bureaus and industry leaders, Farsoon service team is experienced in offering the best tailored service & technical support according to specific requirements and maximum ROI. Our experts will offer the right support to ensure your system deliver consistent productivity & quality parts.

  • Innovative, Customer-centric Service Solutions

    Time and quality are our priorities – Our service experts are there for you. Quick diagnosis and communications are available via remote support. For multiple system installation customers, innovative service plans like on-site inventories are available equipped with important consumable parts for improved operational management.

Service and Technical Support Center

If you have any questions, contact us to find out the most efficient 3D printing solutions and services suitable for your applications.

  • China:

    Tel: +86 0731-85815726

    Email: service@farsoon.com

  • Asia Pacific:

    Tel: +86 0731-85815726

    Email: globalservice@farsoon.com

  • North America:

    Tel: +512-551-9901

    Email: info@farsoonam.com

  • Europe:

    Tel: +49 711-13796-0

    Email: wehelpyou@farsoon-eu.com

Contact us

Get in touch with us today! Find out the most efficient 3D printing solutions and service tailored for your application.





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